Ordering prescriptions

How you can order your medication at the Practice is changing…

We are aware that the phone system remains to be an issue across Blackburn with Darwen. To help support our patients, the way in which you order your medication is changing.

From today, if patients wish to contact the Practice to order their prescription they will directed to a new automated service.

When patients now press 2 to order a prescription they will hear:

“This is the prescription line and a new automated service to order your prescription, please leave your name, date of birth and the name of the medications you require after the beep.

Your prescription will be sent to your nominated pharmacy in 48 hours. “

If patients are unsure of the names of their medication, short term, they can press 1 to be referred to a receptionist who will assist. Or if from the start a patient does not know the name of their medication, they can press 1 to go straight to reception.

We ask patients if they need to get the names of their medication that they have a pen and paper ready or note on phone open so that they can take the name of their medication so that in future they can use the prescription automated service to order their medication and avoid having to queue and wait. 

The prescription automated service is for prescriptions only and name, date of birth and name of medication must be left. General enquiries will not be seen or dealt with on this line.

Alternatively, we continue to encourage all patients where possible to use the My GP App.

We hope this new service for ordering your medication more easily will reduce the pressures on the phone system and support in allowing patients to get through to our reception team in a timelier manner.