Urgent appointments
For an acute problem that needs an appointment on the same day please ring 01254 915823 from 8.00am and select option 1. You will be asked some questions by the reception team and offered an appointment with the Duty Doctor of the day starting from 08.30am.
Routine appointments
We offer a wide range of appointments that can be either pre-booked or booked on the day. Pre booking routine appointments will ensure that you see the Doctor of your choice on the day that you want; this also gives better continuity of care.
We cannot guarantee that you can see the doctor of your choice if you ring on the day. However, we will try to accommodate where possible. Please remember that we only have a limited amount of appointments that we can offer on the day and once they are gone, they are gone.
If and when you require an appointment, please phone the surgery on 01254 915823 – and select option 1 for appointments. You can book for the Barbara Castle Way site and the Mellor branch surgery on this number.
Your appointment
we may offer you a consultation:
· by phone
· Face to face at the surgery
Cancelling or changing an appointment
- If you find that your appointment is no longer required, or an unforeseen circumstance prevents you keeping your appointment, you must cancel it otherwise the appointment slot is wasted.
- To cancel your appointment: · use your NHS account · using the GP online system –Patient Access
- · phone us on 01254 915823
- · reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
· if there’s a specific doctor, nurse or other health professional you would prefer to respond
· if you need an interpreter
· if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.