Car Park

The car park at Barbara Castle Way Health Centre is presently closed. There are 8 disabled parking spaces in the green park opposite. This will be the case until the end of January,

Covid Booster Update December 2021

Message to our patients – update on the COVID-19 booster programme

The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities. All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

Please do not contact the practice over any vaccination queries or try to book through the practice as this will stop patients with medical conditions being able to get through.

You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services will also contact patients directly. New appointments are being added every day across our vaccination services.

Further availability will come online from Wednesday 15 December. We will be working with all our sites to take further steps to increase what they can offer again, including opening later and on more days. All these appointments will be added to the National Booking System.

We encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with , there are no changes at the current time, and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

Ordering prescriptions

How you can order your medication at the Practice is changing…

We are aware that the phone system remains to be an issue across Blackburn with Darwen. To help support our patients, the way in which you order your medication is changing.

From today, if patients wish to contact the Practice to order their prescription they will directed to a new automated service.

When patients now press 2 to order a prescription they will hear:

“This is the prescription line and a new automated service to order your prescription, please leave your name, date of birth and the name of the medications you require after the beep.

Your prescription will be sent to your nominated pharmacy in 48 hours. “

If patients are unsure of the names of their medication, short term, they can press 1 to be referred to a receptionist who will assist. Or if from the start a patient does not know the name of their medication, they can press 1 to go straight to reception.

We ask patients if they need to get the names of their medication that they have a pen and paper ready or note on phone open so that they can take the name of their medication so that in future they can use the prescription automated service to order their medication and avoid having to queue and wait. 

The prescription automated service is for prescriptions only and name, date of birth and name of medication must be left. General enquiries will not be seen or dealt with on this line.

Alternatively, we continue to encourage all patients where possible to use the My GP App.

We hope this new service for ordering your medication more easily will reduce the pressures on the phone system and support in allowing patients to get through to our reception team in a timelier manner.

Facemasks for NHS

NOTICE TO OUR PATIENTS FROM 19TH JULY 2021

The government announced that Mask wearing will become optional from 19th July 2021, however we must stress that the same guidance suggests caution and recommends ongoing wearing of masks in closed spaces, small areas and where vulnerable people will be present.

As a Primary Care institute our protocols on social distancing and wearing of PPE including masks within general Practice will continue.

We kindly ask our Patients to continue to wear a face mask / Face Visor (if exempt) when entering the Practice, as we will be social distancing and wearing masks where needed and we ask you to do this for the following reasons:

  • To Protect Vulnerable patients that attend this practice that are more at risk to the Covid 19 Virus and need to access care.
  • To protect yourself from possible asymptomatic Patients carrying the Covid 19 Virus.
  • To protect the staff working at the practice.
  • To protect our Clinicians who will often be in close proximity to you during your appointment.
  • To keep the Practice open– If we suffer a COVID-19 outbreak amongst staff the practice could end up closing for a period.

Thank You for your cooperation in advance and helping to keep each other safe.

Angela Newman

Practice Manager

Phone queries

Phone queries

We are aware there is an ongoing issue with the GP practice phones and that patients are having difficulty getting through to the Practice. Please only call between 08.00am and 09.00am if you have an acute medical need in order to help those patients in most need get through to us.

This issue has been escalated to the highest level with the NHS IT department and CCG we have been notified that we will be migrated to a new phone system in June 2021. Our Receptionists are working hard to answer all calls as quickly as possible that are coming through so please be patient and bear with us whilst this is resolved and for non-acute medical needs avoid calling at our peak times and please do keep trying at other times as we want to ensure we help all our patients.

If your need is to order a repeat prescription, you can also help by downloading the GP App on your phone and ordering your repeat prescriptions via the App rather than having to call.

NHS App

From your smartphone visit: www.mygp.io/app

Mental Wellbeing Workshops

Coronavirus Research Help