You can use the internet order repeat prescriptions, make and cancel appointments (that have already been made on line).
In co-operation with EMIS, our computer system supplier, we’re providing a service that enables you access to your healthcare online. Once you’ve created an account you can order repeat prescriptions, make appointments and cancel on line appointments.
You should note, however, that not all repeat prescription items will be able to be ordered in this way.
Register in three easy steps
Bring two forms of identity one of which MUST be photographic identity. You must apply in person, third party requests will be refused.
Ask at reception for a personal registration letter. This provides all the information you need to register to use the EMIS Access facilities.
Return to this website and navigate to Online Services on the quick links or click here. This is an external link to Emis Access, then follow the instructions on their web site to create your account.
Important (You must create an account before you can log in)
Enter your personal registration details exactly as they appear on the registration letter. If the information does not match, your registration will not be accepted.
You are now ready to get started
Also available if you have Sky, NTL, Telewest or Virgin Media installed at home, you can now book your GP appointment using interactive services on DiTV.
** The practice reserves the right to refuse access to any patient without reason. We reserve the right to withdraw online services from you if you abuse it.
Sometimes it is appropriate to order an acute prescription without seeing a doctor. If the doctor agrees to issue an acute prescription if it is ordered before 12.00pm (midday) it should be ready for collection by 5.30pm. on the same day. If it is ordered after 12.00pm (midday) then it should be ready by the following morning.
How to Order a Repeat Prescription
Consider Nominating a Pharmacy
All pharmacies these days can pick your prescription up for you and dispense it. (Pharmacies cannot order your medication, you must do this yourself.) This will save you a trip to collect your prescription from the surgery, then a trip to the pharmacy, a wait or a later return to the pharmacy. Much easier if you get your nominated pharmacy to collect your prescription from the surgery who will process it. So just one trip to the pharmacy with your prescription waiting for you.
Your pharmacy simply needs your permission to do this. Arrange this with your pharmacy.
Requesting at Reception or by telephoning the practice.
You can order your medication at front desk reception any time between 08.00am-18.00pm daily. WE ARE PRESENTLY NOT ADVISING THIS.
To order by telephone please see below.
- Barbara Castle Way Health Centre on 617101 (option 2 ) Between 10am – 12 noon and 2:30pm – 4:30pm daily.
- Mellor on 01254 617101 Times as above.
Alternatively, you may post your request with a stamped addressed envelope. All repeat prescriptions are generated by our computer and this will inform you when you need to see the doctor for review of your medication, usually every 6 months. This is because we believe that patients on long term medication should be seen regularly.
Can I order my repeat prescription when I see my GP?
Your surgery appointment is of a length that does not include time to process repeat prescriptions. Various checks are made with repeat prescriptions, so the process takes a bit of time. Please do not compromise your appointment time by asking your GP to undertake to process this, tempting as it may be. Why not order your repeat prescription at least 48hrs prior to your appointment to be ready for collection after your appointment.
Can I order my prescription before it is due?
The system is designed to minimise confusion, and waste. In this regard we operate under government guidelines. We can make acceptations for holidays, but normally we operate within a narrow window.
Please give us at least 2 working days notice for processing all repeat prescription requests.
Try to order 3 or 4 days before you run out of drugs.
Once ordered it will be 48 hours before your prescription is ready.
HOSPITAL AND PRIVATE PRESCRIPTIONS
If you are given a prescription at the hospital please obtain your medications from the hospital pharmacy. Some medications that are prescribed by a consultant cannot be prescribed by your GP.
If you are seen privately and are given a prescription you can take this straight to the pharmacy for them to dispense. In some circumstances it can be brought to practice. however once the prescription has been requested it will be 48 hrs before it can be collected.