How to Register with the Practice
To register with the practice you firstly need to present yourself to reception with 2 forms of identity, at least one of which must be photographic (eg Passport, Driving license or some other kind of photographic identity) and one proof of address (eg a utility bill, bank statement etc.) You will be required to fill in a patient registration form. Once this has been completed you will be registered within a day. If you have repeat medication, you will be required to make a GP appointment before any prescriptions are issued. This appointment is necessary as it gives us vital information as it can sometimes take a while for your original records to arrive from your previous GP.
Obtaining Test Results
If you have a test done by a doctor or a nurse you will normally be told how long these results take. If you are not contacted by the surgery you can assume that either your test was normal or that the medication you were given is correct.
There is no need to telephone the surgery for your test results, if necessary the practice will contact you.
If you do still want to know your test result then please ring (01254 617101 option 1) between 2.00 p.m. and 6.00pm.
If your tests have been requested by a consultant/hospital doctor please do not ring the practice for your results. Please ring the department that you attended.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.
The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. We also understand that the duty of confidentiality owed to a person less than 16 years of age is as great as the duty owed to any other person. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. If you have a specific objection to this, please inform the Health Care Professional dealing with you at the time, or Jane Eaton, Practice Manager.
As a practice we do not tolerate abusive language or behaviour towards any member of the practice staff. Continual bad behaviour will result in exclusion from the practice list.
There will be no discrimination by this practice related to sexual orientation, race, colour or creed of patients. Confidentiality will be maintained at all times.
Failure to Attend Appointments Policy
Patients who do not attend their appointments are a drain on surgery resources and create problems for us all. We therefore have a policy to deal with this problem.
First appointment missed you will receive a letter from the practice.
Second appointment missed you will be informed that persistent failed attendance may result in your removal from the practice list.
Further missed appointments may result in your removal from the list.
If you are unable to keep your appointment please notify the surgery as soon as possible,