Community Pharmacist Consultation Service

What is CPCS?

The Community Pharmacist Consultation Service (CPCS) is an NHS-funded service designed to provide you with quick and convenient access to medical advice and treatments for minor illnesses. 

How Does It Work?

When a patient with minor illness symptoms contacts the surgery requesting an appointment the care navigator will ask them a series of questions using a standard appropriate symptom checklist. If their symptoms are appropriate, the practice can refer them for a same-day consultation with a community pharmacist.

Following the referral, the pharmacist will contact the patient the same day by phone and either carry out the consultation by telephone, or arrange for the patient to attend the pharmacy, if appropriate.

How your pharmacy can help?

Pharmacists can help to recognise & treat common illnesses with either advice or over-the-counter medicines. Pharmacist will advise you to see the GP for your illness, if needed.